客户服务

客户服务
Fresh/Entry Level
Responsibilities:

  • 接听和处理客来电及客户订单资料
  • 1. To answer all incoming calls/enquiries and revert calls that are missed before you leave for the day; To check email daily, respond and follow up on the enquiries accordingly;
  • 2. To prepare quotation to customers.
  • 3. Compile monthly enquiry and sales report; Submit to Head of Department.
  • 4. Post / update our products on social media platforms.
  • 5. Update customer profiles; Identify prospective customers; Contact new and existing customers to discuss needs; Maintain contact lists and follow up with customers to continue relationships.
  • 6. To familiarise the Standard Operating Procedure for managing Lazada & Shoppee account (provided in a separate sheet) & dropping off to nearby courier service centre.
  • 7. Train, educate, support and work with other team members and leaders to ensure a high quality delivery of customer experience; To fill-in and support absent team member.

Requirements:

  • 良好的沟通能力
  • 懂电脑操作
  • 友善、有礼、愿意学习及有进取心

Qualification:

Primary/Secondary School/SPM/"O" Level

Job Details

  Job Specialization:

Customer Service

  Job Location:

Selangor

  Employment Type:

Full-Time 

  Age Range of Candidate:

18

  Years of Experience:

0

  Monthly Salary:

MYR1500

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